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Technical Support - Los Angeles

The Role:

Sunbit, Inc., a rapidly growing FinTech startup, is looking for an ambitious, tech-savvy, and organized Technical Support Specialist. Your core job will be to understand escalated product support & IT issues, troubleshoot and resolve when possible, and gather any relevant details and provide detailed notes for the development team. Key responsibilities include troubleshooting software and hardware issues, documenting issues which need to be escalated to our development team, and prioritizing the impact and urgency of issues. This will be an hourly position.

Duties:

  • Set up new employee accounts and computers
  • Monitor and respond to support inquiries through various channels
  • Troubleshoot technical issues and resolve when possible
  • Track and see issues through to resolution
  • Gather all relevant information pertaining to issue and document concisely
  • Maintain a strong knowledge of various products and procedures

Experience / Skills Required:

  • Sufficient problem solving skills
  • General computer proficiency
  • Technical troubleshooting skills
  • Basic understanding of technical processes and workflows
  • Strong written communication skills
  • Attention to detail
  • Time management skills
  • Ability to multitask
  • Ability to gauge impact and prioritize
  • Basic experience with Apple products (iPad or iPhone)

Advantages:

Experience with IT troubleshooting and device management, ticketing systems (Jira), Device Management software (Airwatch, Intune, Jamf), CRM systems (Salesforce), Bulk Contact systems (Mailgun, Twilio), Data Visualization Software (Tableau)

 

 

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