Sunbit, Inc., a rapidly growing FinTech startup, is looking for an ambitious, tech-savvy, and organized Technical Support Specialist. Your core job will be to understand escalated product support & IT issues, troubleshoot and resolve when possible, and gather any relevant details and provide detailed notes for the development team. Key responsibilities include troubleshooting software and hardware issues, documenting issues which need to be escalated to our development team, and prioritizing the impact and urgency of issues. This will be an hourly position.
Experience / Skills Required:
Experience with IT troubleshooting and device management, ticketing systems (Jira), Device Management software (Airwatch, Intune, Jamf), CRM systems (Salesforce), Bulk Contact systems (Mailgun, Twilio), Data Visualization Software (Tableau)